Privacy Policy

This Privacy Policy explains how Stake, operating via stake-ca.casino, collects, processes, and protects personal information of its users and website visitors in compliance with Canadian privacy laws and applicable industry standards. It applies to all individuals who access or use the Stake platform. This policy is effective as of June 1, 2025.

Who We Are

Stake is operated by Easygo, a company registered under registration number 145353. Our primary legal address is Korporaalweg 10, Willemstad, Curaçao. Stake holds multiple valid online gambling licenses, including:

Curaçao eGaming License: OGL/2025/1451/0918 (valid through 2026)
Coljuegos Colombia License: C1751 (renewed December 2025)
Mincetur Peru License: 4748-2025 (expires September 2025)
Mexico's Dirección General de Juegos y Sorteos License: DGAJS/SCEVF/P-06/2005-TER EN (active; no expiration stated)

For data protection inquiries, please contact our Data Protection Officer via email at [email protected].

What Personal Data We Collect

Stake collects various categories of data necessary for service delivery and compliance:

Personal Data: Full name, email address, phone number;
Technical Data: IP address, device information, log files;
Payment Data: Transaction details, bank or cryptocurrency information;
Behavioral Data: Betting history, game interactions, click patterns;
Cookies and Similar Technologies: Session cookies, persistent cookies, tracking pixels used to enhance functionality and analytics.

Legal Basis for Processing

Stake processes personal data under the following legal grounds, in strict compliance with applicable Canadian and international privacy laws:

User Consent: Explicit consent obtained for marketing and optional data uses;
Contractual Necessity: Processing required to register accounts, enable wagers, process payouts;
Legitimate Interests: Fraud prevention, service improvement, internal analytics while balancing user rights;
Legal Compliance: Obligations related to KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory reporting.

Purpose of Processing

Data collected is used exclusively for legitimate operational and service purposes including:

Providing and maintaining casino services through stake-ca.casino;
Improving user experience, site functionality, and service personalization;
Conducting marketing communications with prior user consent;
Performing analytics and statistical evaluations to monitor service quality;
Ensuring prevention of fraudulent activities and maintaining security.

Disclosure & Sharing

Stake may disclose personal data only under controlled circumstances to trusted partners and for compliance requirements:

Payment and Financial Partners: For transactions and anti-fraud verification;
Service Providers: Technical and customer support services bound by confidentiality;
Regulatory Authorities: To comply with legal obligations, including KYC and AML;
Affiliates and Advertising Networks: Only with explicit user consent, for marketing and promotion;
Other Disclosures: As legally required or to protect Stake's legal rights and safety.

International Transfers

Personal data may be transferred to countries where Stake's servers and partners operate, including Curaçao, Serbia, Australia, Cyprus, Colombia, Peru, and Mexico. Such transfers are conducted with strict safeguards such as:

Standard Contractual Clauses approved under Canadian and international data protection laws;
Compliance with applicable privacy frameworks ensuring equivalent data protection;
Assessment of recipient countries' legal standards prior to transfer.

Data Retention

Retention periods are determined based on data categories and legal obligations:

Personal Data: Retained for no more than five years after account closure or last interaction;
Technical and Behavioral Data: Retained for up to two years for analytics and security;
Payment Data: Stored up to seven years in accordance with financial and tax regulations;
Deletion occurs upon user request, expiration of retention period, or cessation of processing purpose, subject to legal exceptions.

Your Rights

Stake respects and facilitates the following data subject rights, in accordance with Canadian privacy laws and international standards:

Access: You have the right to request access to your personal data held by Stake;
Correction and Deletion: You may request rectification of inaccurate data or deletion where lawful;
Restriction of Processing: You may limit processing under certain circumstances;
Objection: Right to object to data processing including marketing activities;
Data Portability: You may receive your data in a structured, machine-readable format;
Withdrawal of Consent: Marketing consents can be revoked at any time without affecting service performance.

Cookies & Tracking Technologies

Stake uses cookies and similar tracking technologies to improve functionality, personalize experience, and deliver analytics:

Session Cookies: Temporary cookies that enable core site functions during your visit;
Persistent Cookies: Remain on your device for return visits, used for settings preferences and login states;
Third-Party Cookies: Employed by affiliated advertising and analytics providers with your consent;

You can manage or disable cookies via your browser settings or Stake's own cookie management panel, bearing in mind that disabling certain cookies may affect site performance.

Data Security

Stake implements robust technical and organizational measures to protect personal data against unauthorized access, alteration, or destruction, including:

Encryption: Use of SSL/TLS protocols for secure data transmission;
Access Controls: Role-based access restrictions and authentication safeguards;
Regular Audits: Security assessments and penetration testing;
Staff Training: Comprehensive employee education on privacy and data protection;
Incident Response: Established procedures for detecting and mitigating data breaches.

Regional Compliance Note: Security measures are tailored to meet Canadian data protection standards as well as international best practices for online gambling.

Complaints & Contacts

If you have any questions or concerns regarding your personal data or this Privacy Policy, please contact our Data Protection Officer (DPO) at [email protected]. We endeavor to respond promptly to all inquiries.

Should you wish to lodge a complaint about our data processing practices, you have the right to escalate the matter to the Office of the Privacy Commissioner of Canada or other relevant supervisory authority.

Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or operational practices. Users will be notified of significant changes via announcements on stake-ca.casino and/or direct communication where appropriate.

The date of last revision is June 1, 2025.