Responsible Gaming

Responsible gaming refers to a conscious and controlled approach to gambling entertainment that emphasizes player awareness, control, and safety. Stake, available at stake-ca.casino, is committed to supporting players in maintaining a balanced gambling experience by offering practical tools and dedicated assistance to promote responsible participation.

Risk Awareness

Recognizing early signs of problematic gambling behavior is essential to prevent addiction and negative consequences. Common indicators include frequent betting, persistent thoughts about gambling outside of play, chasing losses, increasing bet sizes, neglecting personal or professional responsibilities, and experiencing restlessness or irritability when unable to gamble.

Self-Assessment Test

• Do you often find yourself thinking about gambling even when not playing?
• Have you tried to cut down or stop gambling, but failed?
• Do you gamble to escape feelings of anxiety, guilt, or depression?
• Are you increasing your bets to get the same excitement as before?
• Has gambling caused problems with your family, work, or finances?

If you answered "yes" to one or more of these questions, it may indicate a risk of gambling addiction. Stake encourages players to use available responsible gaming tools or seek professional support if needed.

Limits & Tools

Stake offers players various customizable limits to help maintain control over gambling activity. These limits are accessible via your personal account at stake-ca.casino under the "Responsible Gaming" or "Limits" section.

• Deposit Limits: Set maximum amounts that can be deposited over daily, weekly, or monthly periods. Enter numeric values that suit your budget and financial comfort.
• Session Time Limits: Activate timers that automatically notify or log you out after a set duration of continuous play, helping to prevent extended gambling sessions.
• Time-Out (Breaks): Temporarily suspend your account for fixed durations ranging from 24 to 72 hours, allowing a complete pause from gambling activities without account closure.

These measures empower players to maintain responsible participation in line with personal preferences and financial means.

Self-Exclusion

Stake provides robust self-exclusion options for players seeking temporary or permanent interruption of their gambling access. This tool is critical for those who recognize the need for extended breaks or long-term separation from gambling.

1. Accessing Self-Exclusion: Log into your account at stake-ca.casino and navigate to the "Responsible Gaming" section, then select "Self-Exclusion."
2. Selecting Exclusion Period: Choose a duration from available options, starting at 6 months up to lifetime exclusion.
3. Confirmation: Confirm your choice via the provided prompts to activate the exclusion period. This action is final and cannot be reversed during the exclusion term.
4. Support Contacts: For assistance during this process, contact Stake through [email protected].
5. Consequences: While self-excluded, you are prohibited from logging in or placing bets. Withdrawal of remaining account balance is permitted under standard terms, which will be processed following verification procedures.

Self-exclusion is a legally required protective service in Canada and reflects Stake's commitment to player safety.

Support Resources

Stake aligns with best practices by providing access to reputable external support organizations dedicated to gambling addiction prevention and treatment. Below is a list of key resources available to Canadian players and their families:

• GAMCARE: Offers confidential counselling, advice, and support services. Website: gamcare.org.uk; Phone: 0808 8020 133 (UK based, remote support available).
• Gamblers Anonymous: A fellowship providing peer support through group meetings. Website: gamblersanonymous.org; Phone: varies by region in Canada.
• Problem Gambling Helpline (Canada): National confidential helpline offering 24/7 support. Phone: 1-866-531-2600; Website: problemgambling.ca
• Centre for Addiction and Mental Health (CAMH): Provides research-backed treatment and information. Website: camh.ca

Engaging with these organizations can provide essential professional assistance tailored to individual needs.

Help for Family

Supporting a loved one experiencing gambling problems requires sensitivity and informed approaches. Stake recommends the following strategies and resources for family members:

• Open Communication: Approach conversations with empathy, avoiding blame or confrontation, encouraging the person to express their experience.
• Engagement in Support: Encourage the individual to seek professional help such as psychotherapists specializing in addiction or to contact relevant helplines.
• Family Support Groups:
  • Families Anonymous - peer support for relatives affected
  • Debtors Anonymous Forums - online discussions and support chats
• Next Steps: Recommend professional consultation with mental health practitioners or accessing hotlines such as the Canadian Problem Gambling Helpline at 1-866-531-2600.

Operator's Commitment

Stake actively implements internal risk-check procedures designed to identify and mitigate problematic gambling patterns, complying with Canadian regulatory obligations and industry best practices.

1. Behavior Analysis: Continuous monitoring of player activity focuses on bet frequency, wager size escalation, session duration, and deposit patterns to detect irregular behavior.
2. Warning Messages: Automated notifications and personalized alerts are issued when potential risk thresholds are exceeded, encouraging self-reflection and offering tools for intervention.
3. Proactive Contact: Where risk behavior is apparent, the responsible gaming support team may initiate direct contact via email or the secure player messaging system to offer assistance and recommend available resources, including deposit limits or self-exclusion.
4. Data Privacy: All monitoring activities conform with applicable Canadian privacy laws and Stake's privacy policy, ensuring confidentiality and data security.

Regional Compliance Note: These procedures fulfill the requirements set by Canadian authorities for licensed online gambling operators and reflect Stake's commitment to player protection on stake-ca.casino.

Updates

Stake informs players promptly of updates related to responsible gaming policies and tools through multiple communication channels:

• Website Notifications: Banners and notices on stake-ca.casino announce significant changes.
• Email Communications: Registered players receive direct emails informing them of amendments or enhancements to responsible gaming measures.

Last updated: April 2025

Contact & Feedback

For inquiries or assistance relating to responsible gaming, Stake provides direct contact options:

• Email: [email protected]
• Phone: Currently not specified; players are encouraged to use the email channel for support requests.
• Feedback Form: Accessible via the "Responsible Gaming" section on stake-ca.casino, allowing players to submit self-control requests or seek further guidance confidentially.